Ally Сustomer Service


1-877-247-ALLY (2559) (Bank customers)
1-888-925-ALLY (2559) (Auto customers)
1-877-320-2559 (TDD)
1-757-247-2559 (Outside the U.S.)

Hours of operation:

Bank customers:
24 hours, 7 days a week

Auto customers:
Monday-Friday 7:00 AM – 7:00 PM
Saturday 9:00 AM – 4:00 PM


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Additional Contact Information

For Auto Finance Customers
1-888-925-ALLY (2559) for Ally Auto Finance Customer Service
1-888-895-7578 for American Suzuki Financial Services
1-888-925-2559 for National Auto Finance Company and Nuvell Credit Company
1-316-652-6430 for U.S. customers travelling or living abroad
To report fraud on any of your Ally accounts, call our hotline 24/7 at 1-800-971-6037.

Mail Auto Finance

To make a payment:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951

For customer service:
Ally Automotive Financing
P. O. Box 380901
Bloomington, MN 55438

Ally Commercial Finance