In this Knowledgebase What is the true definition of customer? Factors to consider before buying a product from a company. What do companies do to offer customer service. Customer service taken many different forms over the years; however, what has not change... Read more
In this Knowledgebase Unique insight into the head of a CSR. How understanding a CSR’s mindset can help you determine if they truly care about your needs There’s no neutrality when it comes to the customer service mindset of a CSR. A CSR will either be interested to... Read more
In this Knowledgebase A CSRs Perspective Factors that triggers customers What are the signs of a Customer from Hell? What option does a customer have when they are angry? We are all customers with unique needs, and when those needs are not met, a different side of us... Read more
In this Knowledgebase How not be made a victim by a CSR or someone with malicious, Know Your Company (KYCo) Did you know that companies who handle money and other sensitive data personal information? Thus, anything from date of birth, Social Security Number , physical... Read more
In this Knowledgebase Steps to finally reach those in charge… Have you felt that you cannot go through to a company? Are they having issues taking calls, emails, or chat? Do you feel a need to escalate your customer-related issue, but cannot make contact with... Read more
In this Knowledgebase How to contact customer service Channels of communication Tips & Tricks for reaching a company for support Pro & Cons to channels of communications for company How can you contact customer service when multiple channels exist? Depending... Read more
