Mercedes Benz Phone:

1-800-367-6372
1-800-FOR-MERCEDES

Press 1 for Roadside Assistance:
1 – If you require remote door unlock (24 hours a day)
2 – If your vehicle is disabled and requires Roadside Assistance (24 hours a day)
3 – Vehicle Features non Emergency Roadside (Mon-Fri 8am-10pm (EST)

Press 2 for Mercedes Benz Financial:
1 – Mercedes-Benz Financial Representative (Mon-Fri 8am-8pm (CST)

Press 3 for mbrace/Tele-Aid:
1 – mbrace (24 hours a day)
2 – Tele-Aid (24 hours a day)

Press 4 for Customer Care
1 – Lifestyle Collection/Personal Accessories (Mon-Fri 8am- 6pm (CST)
2 – Homelink/Garage Door Opener (Mon-Fri 5am- 6pm, Sat 7am- 4pm (PST)
3 – Locate Dealer (Automated Service) (24 hours a day)
4 – Trip Routing (24 hours a day)
5 – Mercedes-Benz Customer Care (Mon-Fri 8am-10pm (EST)

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Press 5 for CPO/Lease Disclaimers (Automated Service)
1 – CPO Disclaimers
2 – Disclaimer Lease Offers

 

Office Locations

Office Locations
Main Office
Mercedes Benz One Mercedes Drive;
P.O. Box 350 Montvale, New Jersey 07645
Tel: 201-573-0600

Northeast Region
Morris Corporate Center 3, Bldg. D,
400 Interpace Parkway, Parsippany, NJ 07054
Tel: 973-331-5400; Fax: 973-331-5404

Western Region
9 Whatney,
Irvine, CA 92618
Tel: 949-460-6500; Fax: 949-460-6501

Vehicle Preparation Centers
Jacksonville, Florida
Carson, California
Belcamp, Maryland
Baltimore, Maryland

Learning & Performance Centers
Montvale, New Jersey
Jacksonville, Florida
Itasca, Illinois
Rancho Cucamonga, California

Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645
Tel: 1-800-367-6372

Central Region
9399 West Higgins Avenue,
Ste.210, Rosemont, IL 60018
Tel: 847-384-4600; Fax: 847-384-4610

Southern Region
13470 International Parkway
Jacksonville, Fl 32218
Tel: 904-443-2100; Fax: 904-443-2167

Parts Distribution Centers
Robinsville, New Jersey
Fort Worth, Texas
Carol Stream, Illinois


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