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One Day in the Head of a Customer Service Representative (CSR). Does this really matter to a customer?
In this Knowledgebase Unique insight into the head of a CSR. How understanding a CSR’s mindset can help you determine if they truly care about your needs There’s no neutrality when it comes to the customer service mindset of a CSR. A CSR will either be interested to...
How NOT to Be a Customer from Hell
In this Knowledgebase A CSRs Perspective Factors that triggers customers What are the signs of a Customer from Hell? What option does a customer have when they are angry? We are all customers with unique needs, and when those needs are not met, a different side of us...
How to Protect Yourself from Malicious Intent by Customer Service Representatives.
In this Knowledgebase How not be made a victim by a CSR or someone with malicious, Know Your Company (KYCo) Did you know that companies who handle money and other sensitive data personal information? Thus, anything from date of birth, Social Security Number , physical...
Unique Strategy for Reaching a Company’s Management Team
In this Knowledgebase Steps to finally reach those in charge… Have you felt that you cannot go through to a company? Are they having issues taking calls, emails, or chat? Do you feel a need to escalate your customer-related issue, but cannot make contact with...
How to Contact Customer Service in 2020
In this Knowledgebase How to contact customer service Channels of communication Tips & Tricks for reaching a company for support Pro & Cons to channels of communications for company How can you contact customer service when multiple channels exist? Depending...
Artificial Intelligence, Will It End Customer Service as We know It?
In this Knowledgebase What is Artificial Intelligence How is AI used in customer service Will AI fully take over the companies deliver service & support Artificial Intelligence (AI), Machine Learning, Neural Science, and Neural Linguistic Programming are no...
