Australia
Phone:
1800 893 844
+61 (2) 9304 7020
13 13 13 (Flights)
13 12 23 (Arrivals and Departures)
United States
Phone: 1-800-227-4500
Open hours:
24 hours, 7 days a week
Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.
Qantas Customer Care Worldwide
Americas
Argentina: 0800 122 0337
Brasil: 0800 892 3346
Chile: 800-835882
Colombia: 1-800-752 2347
Canada: 1 800 227 4500
Mexico: +1 800 227 4500
Peru: 0-800-00882
Asia
Bali: +62 361 761299
Bangkok: +66 (2) 627 1701
Beijing: 800 819 0089
Ho Chi Minh City: +848 3910 5373
Hong Kong: +852 2822 9000
Jakarta: +62 21 2555 6300
Kuala Lumpur: +60 3 2053 5033
Manila: +63 2 812 0607
Mumbai: +91 22 6111 1818
Seoul: +82 2 777 6871
Shanghai: 800 819 0089
Singapore: +65 6415 7373
Surabaya: +62 21 2555 6300
Tokyo: 03 6833 0700
Europe
Amsterdam: +31 20 5829499
Athens: +30 801 115 6000
Brussels: +32 2 745 4499
Belgrade: +381 11 2639 166
Copenhagen: +46 8 791 5922~
Frankfurt: +49 421 69641 100
Geneva: + 41 22 567 51 61
Helsinki: +46 8 791 5922
Ireland: 00 353 1 407 3278
Istanbul: +90 212 251 1315
London: 0845 7 747 767
Luxembourg: +352 341 745 0099
Madrid: +34 91 542 1572
Moscow: +7 495 2344074/75/76/77
Oslo: +46 8 791 5922
Paris: 0811 980 002
Rome: 848 350 010
Stockholm: +46 8 791 5922
Vienna: +43 1 587 7771
Zurich: + 41 22 567 51 61
Middle East
Dhahran: +9663 882 3711
Dubai: +9714 316 6652
Tel Aviv: +972 3 7952133
South Pacific
Apia: +685 21261
Auckland: +64 9 3578900
Christchurch: 0800 808 767
Nadi: +679 672 2880
Norfolk Island: +6723 22195
Noumea: +687 28 6546
Papeete: +689 43 0665
Port Moresby: +675 308 3200
Port Vila: +678 23848
Queenstown: 0800 808 767
Rotorua: 0800 808 767
Suva: +679 331 1833
Wellington: 0800 808 767++
Mailing Address
Customer Care
Qantas Airways Limited
Level 3 – Building E203 Coward Street
Mascot NSW 2020