Aetna Phone:
1-800-US-AETNA (1-800-872-3862)
1-800-624-0756 – Medicare medical and dental plans
1-888-632-3862 – Non-Medicare plans, including individual and family plans
1-800-451-7715 – Dental for non-Medicare plans
1-888-772-9682 – Voluntary plans
1-800-238-6288 – Worker’s comp
1-800-624-0756 – Medicare plan precertification
1-888-632-3862 – Non-Medicare, including individual and family plan precertification
1-866-503-0857 – Specialty precertification (injectable drugs) for Medicare plans
1-866-752-7021 – Specialty precertification (injectable drugs) for non-Medicare
1-800-414-2386 – Pharmacy precertification (oral drugs) for Medicare plans
1-855-240-0535 – Pharmacy precertification (oral drugs) for non-Medicare
1-877-212-8811 – National Medical Excellence
1-480-391-4623 – CVS Health
Hours of operation:
7:00 AM – 7:00 PM EST
Special programs and other phone numbers
1-800-282-4548 – Availity® help – registration questions, help with user name/password
1-866-269-4500 – Disease management programs
1-800-575-5999 – Infertility program
1-800-272-3531 – Maternity program
1-800-238-6279 – Pharmacy management
1-866-782-2779 – Specialty pharmacy
1-877-212-8811 – Transplant program
Credentialing
1-800-353-1232 – Credentialing and joining our network
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