Aetna Phone:

1-800-US-AETNA (1-800-872-3862)

1-800-624-0756 – Medicare medical and dental plans

1-888-632-3862 – Non-Medicare plans, including individual and family plans

1-800-451-7715 – Dental for non-Medicare plans

1-888-772-9682 – Voluntary plans

1-800-238-6288 – Worker’s comp

1-800-624-0756 – Medicare plan precertification

1-888-632-3862 – Non-Medicare, including individual and family plan precertification

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1-866-503-0857 – Specialty precertification (injectable drugs) for Medicare plans

1-866-752-7021 – Specialty precertification (injectable drugs) for non-Medicare

1-800-414-2386 – Pharmacy precertification (oral drugs) for Medicare plans

1-855-240-0535 – Pharmacy precertification (oral drugs) for non-Medicare

1-877-212-8811 – National Medical Excellence

1-480-391-4623 – CVS Health

Hours of operation:

7:00 AM – 7:00 PM EST

Special programs and other phone numbers

1-800-282-4548 – Availity® help – registration questions, help with user name/password

1-866-269-4500 – Disease management programs

1-800-575-5999 – Infertility program

1-800-272-3531 – Maternity program

1-800-238-6279 – Pharmacy management

1-866-782-2779 – Specialty pharmacy

1-877-212-8811 – Transplant program

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Credentialing

1-800-353-1232 – Credentialing and joining our network

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