CarMax Сustomer Service

Main Channels of Communication 

Phone | Email | Mail | Social Media

CarMax Phone:

800-519-1511 – Main Corporate Office 

425-412-1290 – Car-Buying Experts 

CarMax Financing 

By phone:
800-925-3612
Customer Relations Specialists are available to assist you Monday through Friday,
8:00 am – 10:00 pm

By mail:
CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

Time-sensitive inquiries

Write:
CarMax
Attn: Customer Relations Department
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Call:
800-519-1511
Customer Relations Specialists are available to assist you
Monday through Friday, 8:30 am – 8:00 pm EST.

Detailed Contact Information (By Departments)

Corporate

Write:
CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Call:
(800) 519-1511
Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am – 8:00 pm EST.

By email:
Contact CarMax Auto Finance

Marketing vendor inquiries

Write:
CarMax
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Email:
[email protected]

Contacting the CarMax Foundation

Write:
CarMax
Attn: Marketing, Foundation
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Email:
[email protected]

Social Networks

• Twitter: http://www.twitter.com/CarMax
• Facebook: http://www.facebook.com/CarMax

General Information

CarMax is one of the dominant leaders in the United States auto industry. The company is known for its massive selection of gently-used vehicles at rock-bottom prices. Discounts and excellent customer service are two trademarks of this respected car retailer. However, before committing to a deal, customers should consider several factors before entering a CarMax store. From the way they sell their vehicles to the warranties they can provide, CarMax puts more effort into making sure their customers are happy than any other used car retailer in the nation. They’re also known for their great prices, as well as their customer service. By delving into CarMax, you get access to unique facts that you wouldn’t be able to find anywhere else.

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