Main Channels of Communication:
Phone| Email Mail Social Media
Duke Energy is an electric power holding company headquartered in Charlotte, NC. Most of the company’s Midwest generation comes from coal, natural gas.
Duke Energy Number:
North Carolina: 1-800-777-9898
North Carolina (Progress Energy): 1-800-452-2777
South Carolina: 1-800-777-9898
South Carolina (Progress Energy): 1-800-452-2777
Florida (Progress Energy): 1-800-700-8744
Main Hours of Operation
Monday – Friday 7 a.m. to 7 p.m.
Mailing Address for Payments:
Indiana, Kentucky, Ohio
1000 E. Main St.
Mail Drop WP 890
Plainfield, IN 46168
North Carolina, South Carolina
P.O. Box 1090
Charlotte, NC 28201-1090
Progress Energy – North Carolina, South Carolina, Florida
P.O. Box 1551
Raleigh, NC 27602-1551
Progress Energy – P.O. Box 14042
St. Petersburg, FL 33733 (general correspondence)
I have not received a bill yet ?
I have a lung disease. I file a medical alert every year. for some reason one didn’t get in this time. I know my DR faxed it. My power was out for 3 days. I am on Social security and I lost all of my food. I had to call an ambulance to supply me with oxygen. They said the rd I live had 5 people out of power. There are about 20 people that live on my rd. 3 miles from my house is hwy 81 Anderson sc. It never missed a beat. Next morning!! Clemson blvd was booming.… Read more »
Why are Trump flags mounted on your utility poles in Nineveh Indiana 46164?
Have an appointment for an electrician to come out yesterday and no one showed
What a street light installed on a pole by our home and cant find no one to help me.
Can I pay my Bill over the phone
Trying to get power in my name at home am renting
My ex-husband had lights in my name and didn’t pay the bill what do I do to get this taken care of
Needed to connect service to my new place. Duke’s rep gave me an account numer and another rep told me to hold for a confirmation email. Twenty-four hours later, that email hasn’t arrived. So I called their customer service number, which apparently is closed on Saturday?? Really? How can you all be closed on a Saturday? Do customers only have issues M-F? There needs to be more competition in the Charlotte market. Already dissatisfied.
I ‘ve seen 1 truck in 3 days ?
The new customer service team at duke energy is amazing. What a helpful courteous group of people!
Even the lineman that came out to the house was great!!