Channels of Communication: Phone, Chat, Mail
Phone Numbers for Members
- Humana Customer Care 877-320-1235
- Florida Medicaid 1-800-477-6931 – Monday – Friday, 8 a.m. – 8 p.m.
- Kentucky 1-800-444-9137 – Monday – Friday, 7 a.m. – 7 p.m.
- Employer Group Plan Members 1-800-4HUMANA (1-800-448-6262) – Monday – Friday, 8 a.m. – 9 p.m.
- Medicare Claims 1-800-457-4708 – Daily, 8 a.m. – 8 p.m.
- Humana Gold Plus® Integrated (MMAI) 1-800-787-3311 – Monday – Friday, 8 a.m. – 8 p.m., Central time.
- Medicare Premium Billing and Enrollment 1-800-992-2551
- Dental and Vision 1-877-877-1051 – Monday – Friday, 8 a.m. to 8 p.m.
Phone numbers for employers
- To find out more about Humana Vitality please contact your Agent or Broker.
- Small Business Employer: 1-800-232-2006
- Large Group Employer: 1-800-872-7207
Phone numbers for agents
To find out more about Humana Vitality please contact your Humana Sales Executive.
- Large and Small Business Agent: 1-866-4ASSIST (1-866-427-7478), select the Agent/Broker option
- Password Resets: 1-800-558-4444, ext. 4118
Phone numbers for providers
- Customer Service: 1-800-4-HUMANA (1-800-448-6262)
- Web Specialists: 1-877-845-3480
Medical Claims and Correspondence Address and Fax
Use the address located on the back of your Humana ID card, or mail your claims or correspondence to:
Humana Correspondence Office
P.O. Box 14601
Lexington KY 40512-4601
Your information can also be faxed to 1-888-556-2128.
Humana Corporate office address and phone number
Humana Inc.
500 West Main Street
Louisville, KY 40202
Phone: 1-800-486-2620
Live Chat
Click here to begin chat
Humana Mailing Address
Humana Inc.
500 W. Main St.
Louisville, KY 40202
Social Media
Twitter: https://twitter.com/HumanaHelp
About
Humana is a for-profit American health insurance company based in Louisville, Kentucky. As of 2014 Humana had over 13 million customers in the U.S., reported a 2013 revenue of US$41.3 billion, and had 51,600 employees.
Use our free knowledgebase to enhance your customer experience
I am contacting you with this issue and hope you will forward it to the individuals at your organization who are Cc’ed below please. This is a very serious matter which may end up in the United States Civil Courthouse… Gentlemen: This letter is written on behalf of Toni Anita Gray, with a disability placed into your Humana Insurance Program without my permission or signature in writing. I was removed from my WELLCARE Program in October 2019 to May 1, 2020 without my approval and then placed in your program. When you look at all the documentations please notice that… Read more »
I want to pay my premium
i just got a letter and a card to day saying you are waving thse out of pocket fees iwould you concerder waving the premius pay it would really help me i am really having a hard time making ends meet
Thank you for the mask…unfortunately, it listed the fabric content of the mask but neglected to state the content of the strap. As I am very allergic to elastic I am hesitant to wear it for fear of resulting in weeping sores wherever I it contacts my skin. Please contact me regarding this issue.
The mask that you sent me works so so great .. could you possibly send me a couple or more…first mask I found that I could breathe..thank you
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I want to register so i can receive go365 rewards
I haven’t received the money on my OTC card. Can you help me.
I need to get a good ins , so I can get my teeth worked on please call me back
I just went into my Humana online account to place my quarterly otc order. The account showed $90 available. I’m seriously trying to find out what happened to the other $10!!! If someone stole it, you need to fix it NOW!!
Am I covered by Humana? I did not receive my cards, don’t have my policy number, and have a Dr. appointment tomorrow. HELP! 859 -907-0667
I need to no where my id card is
gestaria que vcs me ajudasse com a recompensa que ganhei no grazy onet não está indo pra minha conta peypal
Just need to replace 2 cards.. Humana insurance card & Medicare.. Asap
Humana has been utterly useless since I became a member in April of 2021. That is when my Medicare coverage started. I wouldn’t wish Humana on a Pedophile. Surely hell is a lighter sentence.
HUMANA DOES NOT KNOW WHAT DURABLE POWER OF ATTORNEY IS AND THEY WILL NOT HONOR IT. THIS IS CAUSING A DELAY IN MY ELDERELY MOTHERS CARE SHE HAD A STROKE AND CANNOT CALL AND TALK TO THEM BUT THEY INSIST THIS IS THE ONLY WAY, IT IS UNIMAGINABLE THAT I HAVE TO PUT MY MOTHER THRU THIS IN ORDER TO GET HER THE CARE THAT SHE NEEDS.
DO YUR RESEARCH BEFORE YOU PURCHASE ANYTHING FROM THIS COMPANY
I WILL JOIN THE CLASS ACTION LAWSUIT DESCRIBED IN THE LAST POST
ALSO-THIS ADDRESS ON MY MOMS POLICY IS FRAUDLUENT, THIS PLAN IS NOT AVAILABLE IN HER AREA, WHY WOULD HUMANA USE FRAUDUENT ADDRESSES TO SELL POLICIES?
I’ve tried calling customer service about this but nothing, I receive my prescriptions via mail and every time I open the package I get upset because the paperwork that is with them is printed one – sided. Why are you wasting so much paper and money? I’m sure whomever prints the invoice & drug notices have no idea. Please spread the word and get this paperwork 2 – sided. Thanks so much! -Bob Gartland (Philly)