In this Knowledgebase What is Artificial Intelligence in Customer Service How is AI used in customer service Will AI fully take over the companies deliver service & support Artificial Intelligence (AI), Machine Learning, Neural Science, and Neural... Read more
In this Knowledgebase Who Works in Customer Service Overview of who you interact with regarding your customer needs Breakdown of what a CSR truly brings their employer Customer service is a broad industry that employs people from all walks of life. Who exactly is... Read more
In this Knowledgebase Never Do This When Calling Customer Service – Avoid Legal Troubles, Jail or Worse Never use threats Do not take your frustration on a CSR What to avoid when seeking support How not to end up in jail No matter what your needs are as... Read more
Security Checklist for Contacting Customer Service In this knowledgebase Why having a checklist for contacting customer service can protect your privacy and money What happens if you don’t have a checklist for contacting a company for service and support As a... Read more
CSRs to Avoid In this Knowledgebase CSRs that should be avoided How to get around speaking to unhelpful CSRs Customer Service Representatives (CSRs) come from all walks of life, and for that reason unfortunately there will be some that must be avoided. Thus, when we... Read more
During these unprecedented times, millions of jobs have been lost, and for this, coverage hours due as of result of COVID-19. As a customer here’s some insight as to what’s happening to companies behind the scenes. It’s important to understand what... Read more
